Shopping Guide
Flow from Order to Delivery
Order Select your desired items and proceed to the purchase screen in your cart. Once your order is complete, you will receive an "Order Confirmation (automated email)" from info@monatelier-jewelry.com.
If you do not receive this email, please check your spam folder or email settings.
Order Confirmation Our staff will review your order and send you an order confirmation email. Please check this email for information on the shipping date and payment amount.
Shipping Domestic shipments are sent via Japan Post's Yu-Packet.
For international shipments, items are sent via Japan Post International Parcel (Airmail), and additional shipping charges will apply.
Delivery Time and Shipping Orders placed by 10:00 AM on business days will be shipped the same day. Orders placed after 10:00 AM will be shipped the next business day.
Business days are weekdays. We are closed on weekends, public holidays, and during the New Year holidays. Please note that only orders for which payment has been confirmed by 10:00 AM on business days will be shipped.
Regarding Delivery Date Specification Since Japan Post’s Yu-Packet is delivered to your mailbox, you cannot specify the delivery date. Delivery is generally made within one to two days from the shipping date. For more details, please refer to the Japan Post website.
If you purchase a gift box, we will ship via Yamato Transport. If you wish to specify the delivery date, please enter the details in the remarks column. For any confirmations after shipping, please use the services provided by Yamato Transport. The delivery date that can be specified with Yamato Transport is within seven days from the shipping date.
Holding at Sales Office By having the delivery destination held at the carrier's sales office, you can adjust the timing of receipt at your convenience.
[If you purchase a gift box] We can arrange for your package to be held at a Yamato Transport sales office. Please include the following details:
- Write "Hold at Sales Office" in the remarks column of the cart.
- Enter the desired center name and center code in the delivery address.
If the specified center is not mentioned, we will designate the nearest center to the delivery address. In such cases, the package may not be delivered to your desired center, so specifying it is recommended. For more details on how to pick up your package, please refer to the official Yamato Transport website. https://www.kuronekoyamato.co.jp/
[If you do not purchase a gift box] We will deliver via Japan Post's Yu-Packet. After entering your usual address, please include the desired post office name and postal code (e.g., 〒000-000 XX Post Office) in the following two places:
- Building column in the delivery address when making a purchase.
- Remarks column in the cart screen.
When the package arrives, you will need to present identification to complete the receipt process. For more details, please refer to the Japan Post website. Note: This link will take you to the Japan Post website. Note: Sales office holding is available for domestic shipments only.
Payment Information
Payment Methods We offer various payment methods:
- Credit Card Payment
- Mobile Payment (PayPay)
- Paidy Deferred Payment
- Partner Service Payments
Credit Card Payment We accept payments via various credit cards. The number of installments varies depending on your credit card company.
Mobile Payment (PayPay) You can use PayPay for your purchase.
Paidy Deferred Payment For customers who prefer convenience store payment, bank transfer, installment payment, or deferred payment, please use Paidy Deferred Payment. Your order will be confirmed immediately after the payment is confirmed. Please note that Paidy’s review results may affect your ability to use this service.
- No need for credit card or pre-registration.
- Shop instantly with just an email address and mobile number.
- Consolidate all purchases into a single payment the following month.
- Payments can be made by the 10th of the next month via convenience store payment, bank transfer, or account transfer. For more details, please refer to the official Paidy website.
Partner Service Payments You can use the following services: Amazon Pay, PayPal, Paidy, PayPay, Google Pay, Apple Pay, and Alipay.
Payment Notices
- If payment is not confirmed within seven days from your order, the order will be automatically canceled.
- When using coupons or if there are price corrections, the amount in the automated confirmation email may differ from the actual charged amount. Please pay the amount indicated in the order confirmation email sent by us later.
- We cannot confirm payments on weekends and public holidays, so please be mindful if you need to place an urgent order.
- Please use the name of the orderer as the payer’s name when making a transfer.
- If the orderer's name differs from the payer's name, it may be difficult to confirm the payment. Please inform us of the payer's name before making a transfer.
Issuing Receipts/Invoices You can check your transaction details from the page accessible via the order completion email.
Returns and Exchanges
Request for Returns and Exchanges Upon receiving your product, please ensure to check the following:
- There are no defects in the product.
- There are no errors in your order.
- The size is correct.
If there are any concerns with the received product, please contact our customer support within one week of receipt. We will guide you through the return or exchange process.
Non-Returnable and Non-Exchangeable Items
- Items that have been used, regardless of the number of times.
- Customized items (e.g., engraved rings, size-adjusted items, customized chains).
- Special order items (e.g., white gold, pink gold, size-altered rings specifically made for the customer).
- Damaged or soiled items.
- Items returned after more than one week from the delivery date or after the return period specified by us has passed.
- Items returned without prior contact.
Returns Please contact our customer support within one week of receipt. We will guide you through the return process. Jewelry is very delicate and can be easily scratched, so please handle with care when returning items.
Important Notes
- Return shipping fees and handling charges for returns due to customer reasons are the responsibility of the customer.
- Please return items in the same condition as received (including gift boxes, warranty cards, etc.).
- Use appropriate packaging materials such as cardboard boxes and cushioning materials to prevent damage during return shipping. We are not responsible for damages during shipping, and repair costs may be charged if the product is damaged.
- For returns, use a shipping method with insurance and tracking, such as courier or Yu-Pack. Keep the shipping receipt until all return procedures are completed.
- Return procedures are conducted with the original orderer. For gift recipients, please ensure the original orderer contacts us for the return process.
- Depending on the condition of the returned item, we may charge actual costs for labor and materials involved in manufacturing, disassembly, or re-refining.
Refunds For returns due to customer reasons such as "size doesn't fit," "not as expected," or "wrong order," any handling fees incurred during the refund process will be borne by the customer.
Refund methods vary depending on the original payment method.
- For credit card payments, we will stop the charge on your credit card. Depending on the closing date of your credit card company, the payment might be processed once, but it will be refunded or deducted from your next statement.
- Refund processing time may vary based on your financial institution’s closing dates. Please contact your financial institution for detailed timing.
- For some payment methods, refunds may be made via bank transfer. Please provide the following information: bank name, branch name, account type, account number, and account holder name (in katakana).
Defective or Incorrect Items We thoroughly inspect our products, but if there is any defect or error, please contact us as soon as possible. If replacement stock is unavailable, such as for limited quantity items, we will issue a refund.
Order Cancellations For In-Stock Items:
- Contact us by 10:00 AM on the same day for cancellations.
- For orders placed after 10:00 AM, contact us by 10:00 AM the next business day.
For Customized Options:
- Contact us within 24 hours of the order.
- After 24 hours, cancellations cannot be accepted as production will have commenced.
We do not accept returns for "cancellations after shipment," "long-term absence," or "refusal to accept delivery." Refunds are not provided for unreceived items. After receiving the product, please refer to the returns policy.
