A We will respond to your order by email, usually within one business day, and to your inquiry, usually within two business days.
If you do not receive a reply from us within 3 business days, please contact us at info@monatelier-jewelry.com .
After you place your order, you will receive an "Order Confirmation (automatic email)" from info@monatelier-jewelry.com.

If you do not receive this email, it may be due to the following reasons:
・There was an error in the email address you registered.
- Incoming filter settings such as "rejection of emails from domains other than specified" are configured.
・It was sorted into the spam folder.
The above settings may be the default settings, so please check your reception settings before contacting us.

If you are not a registered member of Monaterie and use an external payment service such as Amazon Pay or Apple Pay, there is a chance that emails may have been sent to an email address registered with Amazon or Apple that you are not currently using, so please check this as well.

A The procedure varies depending on the stage of your order processing and the payment method you initially selected. Please contact us first.
Contact form

A The closing date for your card depends on the contract between you and the card company, so we are unable to answer that question.

A: We are very sorry, but we do not accept consultations over the phone.
Please contact us via the chat at the bottom right of the online site, direct messages via various social media platforms, or at info@monatelier-jewelry.com .

A Understood. Please contact us at info@monatelier-jewelry.com . We apologize for the inconvenience, but please note that shipping costs will be borne by the customer.

A: Understood. Please contact us within one week of receiving the product to return it. Please contact us by email or chat to find out how. info@monatelier-jewelry.com

A If you wish, please write "Delivery to parcel box requested" on the shipping slip.
However, please be aware that neither our store nor the delivery company will be held responsible for any problems such as loss.
(The same applies if you leave it with the caretaker.)

A: When ordering, you can set the delivery address to be held at a Yamato Transport office. [If you are purchasing a gift box] We accept delivery to a Yamato Transport office.
If you wish to have your order delivered to our office, please write "I would like to have my order delivered to our office" in the notes section of the cart. Please write the name and center code of the desired delivery center in the delivery address. If no designated center is specified, we will designate the center nearest to the delivery address.
In that case, we may not be able to deliver to the center you requested, so we recommend that you specify the center.
For detailed instructions on how to receive your package, please refer to Yamato Transport's official website: https://www.kuronekoyamato.co.jp/ [If you do not purchase a gift box] Your package will be delivered by Japan Post, and you will need to bring your ID with you to complete the collection procedure when it arrives. After entering your address as normal, please also add "Postal code 000-000, XX Post Office" in two places: 1) In the delivery address building field at the time of purchase, and 2) In the comments field on the cart screen.
For more information, please refer to the Japan Post website.
https://www.post.japanpost.jp/service/sisho/index.html *Delivery to a branch office is only available for domestic deliveries.

A: Sorry, but we do not accept this.
There is no guarantee against loss or damage, and there is a limit on the thickness of the package, so there is not enough packing material to wrap the jewelry.

A Yes, we can.
We will change the contents description on the shipping slip from "Item Name (Necklace, etc.)" to "Miscellaneous Goods" and ship the item.
Please fill out the inquiry form and let us know.

A: No item indicating the amount will be included. A detailed statement will be sent to your registered email address.
Please pay attention to the email address you registered.

A For immediate delivery, if you order before 10:00 AM, please contact us by 10:00 AM on the same day. If you order after 10:00 AM, please contact us by 10:00 AM on the next business day. For made-to-order products, please contact us as soon as possible after you know of any changes.

If you would like to change the delivery date and time after we have shipped your order, it is best to contact the delivery company directly. Please have the parcel number listed in the shipping email ready and contact the delivery company. About Yamato Transport's delivery date and time change service

A We are sorry, but we cannot accept requests for delivery earlier than the delivery date as we process your orders in order.

A: We will resell the item. If an item is out of stock, we will make a new one. Generally, it will be replenished within 1-2 months.

If you set up a restock notification, you will be automatically notified when the item is back in stock.

Please note that limited quantity items and made-to-order items will not be replenished. If you have any questions, please contact us via chat.

A: We hold regular order meetings for white gold and pink gold. Orders can only be placed during these meetings.
We will be announcing the order event on various social media platforms. Please follow us so you don't miss it.

Please note that Soignée Stage customers can always order.

A: We are very sorry, but we cannot make any changes. If you would like to make it longer, we recommend purchasing an adjuster, which is sold separately.

A Our adjuster ring is attached to the pull ring side.
① Pass the adjuster ring through the pull ring,
② Fasten the fastener plates together,
③Can be adjusted to -3cm.

A Please refer to the "Ring Size Chart" located under "Add to Cart" on the product page. This is only a guide, so please check your exact size at a retail store or using a ring cage.

A: If the ring can be engraved, we accept custom orders. Please contact us for details.
Contact form

A: They are sold for 600 yen (excluding tax) per pair .

A Only one item will be sold.

Please contact us via the online shop chat or our official LINE to let us know you would like to purchase one item.

Even if one item is out of stock, we will restock it so that you can purchase it.

A: Sorry, but we cannot accept this.

A Generally, K10 is a material that does not easily discolor, but it will gradually discolor over time.
Discoloration is mainly caused by the oxidation of the silver and copper contained in the base metal, which gives the jewelry its strength. Components contained in food (such as vinegar), bleach, hot springs, and sweat have the property of oxidizing silver and copper.
In rare cases, depending on the customer's constitution, sweat may accelerate the oxidation of the metal.

To prevent discoloration, we recommend removing your jewelry when doing housework or bathing, and gently wiping off any dirt with a special cloth after use.

If it becomes discolored, you can remove it with a cleaner.
If you are worried, we can provide paid after-sales support to refinish (polish) your watch to make it look like new. If you would like to use after-sales support, please contact us via the various support options.

A: To prevent damage or deformation of your jewelry, we do not recommend wearing it continuously. The higher the purity of gold or platinum, the softer it becomes, making it more susceptible to deformation and scratches. We make our jewelry with care to ensure its strength, but gripping heavy objects tightly or changing clothes while wearing a delicate pendant may cause deformation or damage to the jewelry, and in some cases, it may even injure your skin. We recommend removing your jewelry when exercising, doing housework, bathing, or sleeping.

A MONATELIER is an online store only, so you cannot see the products in person.

A Natural stones such as diamonds and bullion metals such as gold and platinum have market prices, and market prices fluctuate depending on the world situation and currency fluctuations. If prices continue to rise over the medium to long term, we may be forced to change the price. We appreciate your understanding.

A: We are very sorry. All our rings are made from 10K gold and cannot be made from other metals.
Please note that this is available exclusively to Soigneur Stage guests.

A: We are very sorry, but we are unable to make any changes.
Please note that this is available exclusively to Soigneur Stage guests.