No need to worry about not having a store! How to inquire about Monatorie products
We are often asked by customers, "Are there any Monatorie stores?" Also, many people search for the keyword "Monatorie store".
Unfortunately, Monaterie does not currently have a store.
However, we offer a variety of support options to meet your needs.
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If you are looking for a store, you may have the following requirements: I want to talk to a sales staff I want to see the real thing ・I want to know about after-sales support |
■ Those who want to consult with staff
Please feel free to contact us via DM on our official LINE, Instagram, or X (formerly Twitter).
We actually have these kinds of interactions with our customers.
*If you are requesting a photo of the product being worn, we may not be able to take the photo right away. If we receive a large number of inquiries, it may take some time for us to respond.
We also accept inquiries via DM on Instagram and X (formerly Twitter), but our official LINE is more convenient.
【Official LINE】
https://liff.line.me/1645278921-kWRPP32q/?accountId=995rutar
How to contact us via LINE
■ People who want to see the actual product
As we do not have a storefront, you cannot see the actual product before purchasing.
Please look at the photos to get as close to the actual product as possible.
If the regular photos are not enough, please contact us and we can send you some photos.
Additionally, Monatorie accepts returns up to 7 days after delivery.
After purchasing, if you are not satisfied with the product after seeing it in person, please return it.
We will process your refund.
However, we cannot accept returns once the item has been worn. In the case of returns, shipping costs will be borne by the customer.
Please see our shopping guide for more details.
■ People who want to hear about after-sales support
For after-sales support, please see this page .
Inquiries can also be made via chat on our online site, Instagram, X (formerly Twitter), and our official LINE.
Please feel free to contact us.
Monatorie strives to provide the best possible support to our customers, so if you have any questions or concerns, please feel free to contact us and we will do our best to provide you with a better service.
