We respond to orders by email, usually within one business day, and inquiries, usually within two business days. If you have not received a reply from us within three business days, please contact us at info@monatelier-jewelry.com . After you place an order, you will also receive an "Order Confirmation (automatic email)" from info@monatelier-jewelry.com. If you have not received this email, it may be due to one of the following reasons:

• There was an error in the email address you registered.
• Incoming filter settings such as "rejection of emails from domains other than specified" are configured.
• It was sorted into the spam folder.

The above settings may be the default settings, so please check your reception settings before contacting us.

If you are not a registered member of Monaterie and use an external payment service such as Amazon Pay or Apple Pay, there is a chance that emails may have been sent to an email address registered with Amazon or Apple that you are not currently using, so please check this as well.