About made-to-order platinum products
Thank you very much for your continued patronage of Monaterie.
With the rising cost of raw materials, We will be revising our product prices from Wednesday, May 7th.
Please check here for information on price changes.
Due to various factors surrounding the gold price, it is expected that the price will continue to rise. For this reason, we have decided to continue selling jewelry made with platinum, which maintains a stable market price.
Platinum jewelry is currently more expensive than 10K, but there is a possibility that it will become more affordable in the future, so we have decided to increase our customers' options by selling platinum on a regular basis.
■ About made-to-order platinum products
▶ Application start date
We will start accepting orders for popular items on our online shop by mid-May, and then expand the scope of the offer.
▶ Target products Almost all products except for some products that cannot be produced (e.g. chain necklaces, etc.)
▶ Product Information Material: Pt950 (95% purity) Hard Platinum Features: A high-strength material that is also used for wedding rings. Even delicate rings are durable.
▶ Note: Platinum orders are being introduced on a trial basis. Depending on customer usage, they may be reviewed or discontinued in the future.
▶ For Soigner stage customers Platinum orders, which were previously limited to Soigner customers, will now be available to more customers.
We plan to expand our custom order services to Soigner customers, including past limited edition items, 18K materials, and chain customization. If you have already inquired via chat, we can also sell the aforementioned items.
■ Expanded after-sales service free warranty
To allow you to enjoy your Monatelier jewelry with even greater peace of mind, we will be expanding the scope and period of our free warranty as follows:
▶ Warranty period: extended from 3 months to 6 months
Warranty coverage: Chain breakage, ring deformation, and diamond loss due to customer reasons are also included in the free warranty (previously, only original product defects were covered).
▶ Eligibility conditions
Purchases made after 10:00 AM on Wednesday, May 7, 2025 (purchased at the revised price)
The warranty is available only to Silver Stage (LINE linked) customers and is free of charge for one time only.
▶ Examples of free warranty Repairs to restore jewelry from unusable to usable condition Within the scope where repair craftsmen do not use materials or parts Broken chain (welding repair)
・Ring deformation correction ・Diamond re-setting
▶ Examples not covered by the free warranty (paid repairs)
The jewelry itself is in usable condition, but our repair craftsmen are unable to repair it. ・Re-polishing scratches caused by customer use ・The chain has stretched or needs to be replaced ・Replacing missing diamonds, parts, or chains ・The jewelry needs to be remade due to major deformation ・Resizing (adjusting the size while it is still usable)
▶ Other notes: Products purchased before the price revision are not eligible for the free warranty extension.
If there is a defect in our product, we will continue to cover the cost of repairs or replacements.
We will continue to strive to provide high-quality jewelry at affordable prices so that we can continue to bring our customers the joy of owning jewelry.
If you have any questions, please feel free to contact us via chat or the contact form.
