[Important Notice] Product Price Changes and Service Improvements
Thank you very much for your continued patronage of Monaterie.
Due to rising raw material costs, we will be revising our product prices as follows:
In addition, to improve customer service, we will be accepting orders for platinum products at any time and expanding the scope of our free after-sales warranty.
■ Regarding price revisions
▶ Date and time
May 7, 2025 (Wednesday) 10:00 ~ Revised sequentially
*Products purchased after 10:00 on Wednesday, May 7th will be priced at the revised price.
*If you place an order during the revision process, the price at the time of purchase completion will be applied.
▶ Target products and price increase amount All products (some exclusions apply)
Regarding items that are currently out of stock, some stock will be available on April 30th.
Any items that are sold out after this date will not be restocked before the price is revised.
We appreciate your understanding.
Price increase: Mainly around 1,000 to 6,000 yen (varies by product)
The price increases have been particularly large for products with large volumes of gold.
*The details of the price increase are not disclosed. Please note that we cannot answer any inquiries.
▶ Background: In recent years, the price of gold has risen, and despite the price revision implemented last year, it has become difficult to maintain the current price.
Monaterie has always aimed to sell jewelry at affordable prices, but we will be revising our prices in order to continue selling jewelry that our customers can use on a daily basis.
Please see X's post for the reason behind the price change.
For more details, see X's post:
🔗 X (formerly Twitter) posts here
▶Free shipping change due to price revision Due to the price revision, the free shipping target will be changed from 9,900 yen to 11,000 yen.
■ About made-to-order platinum products
▶ Application start date
We will start accepting orders for popular items on our online shop by mid-May, and then expand the scope of the offer.
▶ Target products Almost all products except for some products that cannot be produced (e.g. chain necklaces, etc.)
▶ Product Information Material: Pt950 (95% purity) Hard Platinum Features: A high-strength material that is also used for wedding rings. Even delicate rings are durable.
▶ Note: Platinum orders are being introduced on a trial basis. Depending on customer usage, they may be reviewed or discontinued in the future.
▶ For Soigner stage customers Platinum orders, which were previously limited to Soigner customers, will now be available to more customers.
We plan to expand our custom order services to Soigner customers, including past limited edition items, 18K materials, and chain customization. If you have already inquired via chat, we can also sell the aforementioned items.
▶Background of the continuous sale of platinum Due to various circumstances surrounding the gold market, the gold price is expected to continue to rise. Therefore, we have decided to continuously sell jewelry made of platinum, which maintains a stable market price.
By offering affordable jewelry, Monatelier aims to provide affordable jewelry to customers who want to wear and enjoy jewelry on a daily basis.
Platinum jewelry is currently more expensive than 10K, but there is a possibility that it will become more affordable in the future, so we have decided to increase our customers' options by selling platinum on a regular basis.
■ Expanded after-sales service free warranty
To allow you to enjoy your Monatelier jewelry with even greater peace of mind, we will be expanding the scope and period of our free warranty as follows:
▶ Warranty period: extended from 3 months to 6 months
Warranty coverage: Chain breakage, ring deformation, and diamond loss due to customer reasons are also included in the free warranty (previously, only original product defects were covered).
▶ Eligibility conditions
Purchases made after 10:00 AM on Wednesday, May 7, 2025 (purchased at the revised price)
The warranty is available only to Silver Stage (LINE linked) customers and is free of charge for one time only.
▶ Examples of free warranty Repairs to restore jewelry from unusable to usable condition Within the scope where repair craftsmen do not use materials or parts Broken chain (welding repair)
・Ring deformation correction ・Diamond re-setting
▶ Examples not covered by the free warranty (paid repairs)
The jewelry itself is in usable condition, but our repair craftsmen are unable to repair it. ・Re-polishing scratches caused by customer use ・The chain has stretched or needs to be replaced ・Replacing missing diamonds, parts, or chains ・The jewelry needs to be remade due to major deformation ・Resizing (adjusting the size while it is still usable)
▶ Other notes: Products purchased before the price revision are not eligible for the free warranty extension.
If there is a defect in our product, we will continue to cover the cost of repairs or replacements.
Finally, Monatelier will continue to provide an environment where customers can enjoy jewelry in their daily lives.
We appreciate your understanding and cooperation regarding price revisions and service improvements.
If you have any questions, please feel free to contact us via chat or the contact form.