Regarding the New Year's holiday and delivery dates for made-to-order products
Thank you for always using Monatelier.
We would like to inform you about the year-end and New Year holidays and delivery dates for made-to-order products.
■ New Year's holiday
Monatorie will be closed during the following period.
Saturday, December 28, 2024 - Sunday, January 5, 2025
Regarding shipping of your ordered items
- Orders placed by 9:59 AM on Friday, December 27th will be shipped in the evening of Friday, December 27th. Delivery addresses will vary depending on the delivery area, but items will arrive between December 28th and 29th.
- Orders placed after 10:00 on Friday, December 27th will be shipped on Monday, January 6th, 2025.
Generally, we will ship all orders by January 6th, but if the number of orders exceeds our expectations, we may have to postpone the order until the following day. In that case, we will contact affected customers on January 5th.
Inquiries about repairs and products
- We will not be able to respond to inquiries from Saturday, December 28, 2024 to Sunday, January 5, 2025. Starting Monday, January 6, 2025, we will respond to inquiries in the order in which they were received.
- If you have any questions about our products, please contact us via online chat and we will reply as soon as possible. However, please note that we are closed during this period and we are unable to reply immediately.
Delivery times for made-to-order products
- For orders spanning the period from Saturday, December 28, 2024 to Sunday, January 5, 2025, please allow an additional one week for delivery.
- We ask for your understanding that production of ordered jewelry will begin on Tuesday, January 7, 2025.