[Important] Regarding delays in product shipment and problems with inquiry emails

Thank you for using Monatelier.

We would like to inform you that there has been a delay in shipping our products, and that there is a problem with the email system that we use.

We sincerely apologize for the inconvenience caused to our customers.

[Regarding shipping]

Currently, our products have received more response than expected, and the number of orders is increasing rapidly.
Due to this sudden increase in demand, we are doing our best to accommodate more orders than usual, but we are experiencing shipping delays.

There is a possibility that the product you ordered may take longer than normal delivery. I am sorry.

[Regarding inquiries]

Currently, there is a problem with the e-mail system that we use, and we are unable to deliver e-mails replying to inquiries received from customers. For this reason, we sincerely apologize for the inconvenience caused to customers who are waiting for a response from us.

We are currently working on restoring it, but it is expected to take some time to restore. Restoration work has been outsourced to an external system company, and at this time there is no specific date for restoration.

In addition, until the restoration, inquiries will be accepted from the Monatlier official LINE . We apologize for the inconvenience, but if you have any inquiries, please contact Monatorie official LINE .

Click here to register for MONATELIER official LINE

 Also, if you have not received a response from Monatelier, please contact us again from Monatelier's official LINE .

We apologize for the inconvenience caused to our customers, but we ask that you please wait for a while until the service is restored. We will keep you updated on the progress of restoration.

 

If you have any questions, please feel free to contact us.

Sincerely,

 

Monatlier