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After Service

About repairs

Service Policy

About after-sales service

At Monatelier, we offer after-sales service to ensure that all our customers can enjoy their jewelry with peace of mind.
Please feel free to contact us for any repairs or resizing after purchase.

(Revised May 7, 2025)

Free Warranty Extension

To provide you with even greater peace of mind, we have expanded the scope of our free warranty for customers who meet the conditions.

▶ Revised details Warranty period: Extended from 3 months to 6 months Warranty scope: Defects caused by customer reasons such as broken chains, deformed rings, and diamonds falling off are now included in the free warranty scope. The free warranty scope covers repairs to bring jewelry from an unusable state to a usable state.
If your jewelry needs to be refinished, resized, or remade to a usable condition, or if additional parts or components are required, this is not covered by the warranty. We will offer paid repairs.

▶ Eligibility
Products purchased after 10:00 on Wednesday, May 7, 2025 (after price revision)
Limited to Silver Stage (LINE linked) customers, one-time free repair for the same product. *For customers who do not meet the conditions, only product defects will be repaired free of charge, and the warranty period is 3 months.

About repairs

Daily care

Daily care of your jewelry will keep it looking beautiful for a long time.
Care instructions are provided in the "Care at home" section .