Shipping policy

delivery company
All domestic will be shipped by Yamato Transport.
* Overseas will be shipped by Japan Post EMS.

After the product is shipped, we will send you an email with your luggage number under the title "[Monatelier] Product Shipping Information".
You can check the delivery status, etc. on the Yamato Transport site, and change the delivery specification.

Kuroneko Yamato's luggage inquiry system
please note

Delivery may be delayed depending on the delivery status of the delivery company during the busy season and traffic conditions during bad weather. Please note.

Designation of arrival date
Products in stock (products for immediate delivery)
Orders until 13:00 excluding weekends and holidays will be shipped on the same day, and orders after 13:00 will be shipped the next business day. The designated date is as follows.

From the day after the delivery date of Honshu and after the day after the shipping date of Kyushu / Hokkaido
Depending on the area of ​​Okinawa and remote islands 3 days after the date of shipment, depending on the area
* If you do not specify, we will ship with the shortest arrival specification.

Products without stock, custom order products
You can specify the scheduled arrival date after the scheduled delivery date described in the confirmation mail. If you wish, please reply to the email from our shop.
If you do not specify, we will ship in the shortest time.

Flow from order to delivery
Specify time
The following delivery time zone can be specified.

In the morning 14: 00-16: 16: 00-18: 18: 00-19: 00-21: 00
* Depending on your area, if you specify the time, the delivery may be the next day.

If you are absent
If you are absent on the delivery date and time, an absence contact slip will be posted to your post.
Within 6 days from the delivery, please request a redelivery to Yamato Transport Office listed on the absence contact form.
If you can not receive it beyond the storage period (6 days), your luggage will be raised to our shop once and it may take many time to re -ship it.

Kuroneko Yamato's luggage inquiry system
We will deliver free shipping all over Japan (partially excluded).

Hokkaido 930 yen Aomori / Iwate / Akita 630 yen
Miyagi / Yamagata / Fukushima 530 yen Ibaraki / Tochigi / Gunma / Yamanashi 490 yen
Saitama / Chiba / Tokyo / Kanagawa 490 yen Toyama / Ishikawa / Fukui / Gifu / Shizuoka / Aichi / Mie 530 yen
Shiga / Kyoto / Osaka / Hyogo / Nara / Wakayama 490 yen Niigata / Nagano 520 yen
Chugoku region 730 yen Shikoku region 730 yen
Kyushu region 930 yen Okinawa 1240 yen
* In the case of shopping with less than 10,000 yen excluding tax, the above shipping fee will be charged.
* All charges are excluding tax.
* There is no additional charge on remote islands.

About overseas shipping
We will ship by EMS for Japan Post.
Due to security, it will be limited to those with a product price of 200,000 yen or less.
After the product is shipped, we will send you an email with your luggage number under the title "[Monatelier] Product Shipping Information".
You can check the delivery status, etc. on the Japan Post site.

Japan Post EMS
"Product price -consumption tax + shipping fee".

Corresponding area
We accept shipping only to areas that can be shipped by EMS.

Japan Post EMS

We will pay 1000 yen uniformly.

Address entry
Please enter your address as usual. We are not responsible for any troubles if there are omissions or errors of the destination information.


Since the delivery situation of the destination country is unknown, the responsibility for product delivery will be transferred to the delivery company and customer at the time of the shipment completion. In addition, we will be exempt from overseas troubles. Please understand in advance.
Process, import tax, and customs clearance fees may be charged when customs clearance in the destination country for purchased products. In that case, it will be borne by the recipient, so please pay directly to the delivery company at the time of delivery. The policy related to taxes and customs fees varies from country to country, so please contact the customs of the destination country for details.
Same day shipping / next day delivery product
Flow to delivery
Please complete the order procedure by 13:00.

Automatic reply email from our shop at the same time as your order,
After that, you will receive an order completion email.

Inspection / packing and shipping on that day.
The customer will receive a shipping completion email.

The next day you will receive your order jewelry.

Usage conditions
You need to order by 13:00. (Excluding weekends and holidays)

* Arrival time may vary depending on the region. Orders after 13:00 will be shipped the next day.

The next day delivery support area
Tohoku Aomori / Iwate / Miyagi / Akita / Yamagata / Fukushima
Koshinetsu Niigata, Nagano, Yamanashi
Kanto Tokyo, Kanagawa, Saitama, Chiba, Ibaraki, Tochigi, Gunma
Hokuriku Toyama, Ishikawa, Fukui
Tokai Aichi / Gifu / Shizuoka / Mie
Kansai Osaka / Hyogo / Kyoto / Shiga / Nara / Wakayama
China Tottori / Shimane / Okayama / Hiroshima / Yamaguchi
Shikoku Tokushima / Kagawa / Ehime / Kochi
* There are exceptions such as remote islands
* Immediate delivery in the publication may be sold out because there is a time difference in the reflection of the stock status. Please be sure to check whether there is an immediate delivery on the product page and order.